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In the context of e-governance, what does the SPARK website in India represent as an example?

AGovernment-to-Business (G2B)

BGovernment-to-Government (G2G)

CGovernment-to-Citizen (G2C)

DGovernment-to-Employee (G2E)

Answer:

D. Government-to-Employee (G2E)

Read Explanation:

The SPARK website, which stands for Service and Payroll Administrative Repository for Kerala, is a perfect example of a Government-to-Employee (G2E) interaction in India. It's a web-based application developed by the government of Kerala to manage the entire service and payroll life cycle of its employees.

SPARK represents a modern G2E system designed to make the government's internal administrative and human resources processes more efficient and transparent. Its features are specifically tailored to serve government employees directly:

  • Employee Self-Service: The portal allows employees to view and manage their personal details, access salary slips, apply for leave, and track the status of their requests online. This drastically reduces the need for manual paperwork and in-person visits to administrative offices.

  • Payroll and Accounts Automation: The system automates the processing of salaries, deductions, loans, and other financial matters for government employees. This ensures accuracy and consistency in payroll administration.

  • Data Management: SPARK maintains a centralized, digitized service book for each employee. This comprehensive database makes it easier for the government to manage its workforce and for employees to access their service records instantly.

By providing these services, SPARK improves the government's relationship with its employees, increases their satisfaction, and enhances internal administrative efficiency, all of which are key objectives of a G2E model.


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