Question

In the context of evaluation metrics, 'effectiveness' primarily measures:

• A. The speed of the decision-making process
• B. If the organization has taken the right action
• C. The cost of implementing a decision
• D. The number of people affected by a decision

Answer 1

Answer:

B. If the organization has taken the right action

• Effectiveness is concerned with ensuring that the correct action or decision is taken.

• This metric focuses on the outcome's alignment with objectives, distinguishing it from efficiency, which evaluates the quality of the process used to achieve the outcome.