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What does the 'Organizational Layer' in the NeGP architecture primarily address?

  1. The hardware and software infrastructure required for e-governance.
  2. The administrative and procedural changes necessary to support e-governance initiatives.
  3. The user interface and accessibility features for citizens.

    Ai, ii

    Biii

    Cii, iii

    Dii മാത്രം

    Answer:

    D. ii മാത്രം

    Read Explanation:

    The Organizational Layer of the NeGP is concerned with the human and administrative aspects of implementing e-governance. This involves redesigning government processes, capacity building among public servants, establishing new organizational structures where necessary, and creating policies and regulations that facilitate the smooth transition to digital service delivery. It ensures that the administrative framework is aligned with the technological advancements.

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    Identify the false statement regarding the design principles for user-friendly government websites in e-governance.

    1. Government websites should prioritize a simple and intuitive design to cater to non-expert users.
    2. Clear instructions and guidance are essential for enabling easy access and task completion on government portals.
    3. Designing for user-friendliness helps increase the effectiveness of e-governance and public participation.
    4. Complex navigation and technical jargon are necessary components of government websites to convey authority.