Question

What are the overall benefits of standardization in e-governance for both the government and citizens?

• A. A fragmented system that is less efficient and reliable
• B. A unified, predictable, efficient, and reliable system
• C. Increased complexity and difficulty in accessing services
• D. Reduced communication between agencies

Answer 1

Answer:

B. A unified, predictable, efficient, and reliable system

Standardization in e-governance creates a unified, predictable, efficient, and reliable system. For governments, it means easier integration, reduced costs, and better management. For citizens, it ensures consistent access to trustworthy services, regardless of the department or platform they use.