Question

Which statement about the relationship between citizens and local authorities in the context of e-governance is accurate?

1. The relationship is built on a shared interest in local development, public services, and education.
2. Local governments are the main point of contact for many public services.
3. E-governance at the local level is less impactful than at the national level.
4. ICT is not considered fundamental to e-governance at the local level.

• A. 3, 4
• B. 4 മാത്രം
• C. ഇവയൊന്നുമല്ല
• D. 1, 2

Answer 1

Answer:

D. 1, 2

The efficacy of e-governance is particularly pronounced at the local level due to the inherent proximity of local authorities to the citizens they serve. Local governments are typically the primary interface for citizens seeking a wide array of public services, ranging from obtaining permits and licenses to accessing community resources and educational facilities. This close relationship is often driven by a common interest in local development and the improvement of public services. Consequently, the strategic application of ICT at this level can significantly enhance citizen engagement, service delivery efficiency, and overall satisfaction with local governance. This makes the local level a critical area for e-governance implementation.