Statement I: Total Quality Management (TQM) ignores employee involvement.
Statement II: TQM focuses on customer satisfaction and continuous improvement.
ABoth are correct
BOnly Statement I is correct
COnly Statement II is correct
DBoth are incorrect
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Related Questions:
Who among the following is not associated with the classical theory of administration?
Which administrative thinker proposed the 14 principles of management?
Which theory introduced the idea that "There is no one best way to manage"?
What does the principle of Unity of Command mean?
Statement I: Contingency theory suggests that one best way of administration exists for all organizations.
Statement II: It supports adaptation of organizational structure based on environmental factors.