Question

The term 'jockeying' in queuing theory refers to

• A. not entering the long queue
• B. leaving the queue
• C. shifting from one queue to another parallel queue
• D. none of the above

Answer 1

Answer:

C. shifting from one queue to another parallel queue

Jockeying is a behavior in queuing theory where a customer shifts from one parallel queue to another in the hope of getting faster service. There are four types of customer behaviors: jockeying, balking, reneging, and cheaters. Balking is when a customer does not join the queue, reneging is when a customer joins the queue but leaves as it moves slowly, and cheaters take illegal means to get service faster.