Question

Total Quality Management (TQM) can best be described as:

• A. A set of tools to check final product defects
• B. A holistic management philosophy focusing on continuous improvement and customer satisfaction
• C. A department responsible only for quality inspection
• D. A one-time project for improving production lines

Answer 1

Answer:

B. A holistic management philosophy focusing on continuous improvement and customer satisfaction

• TQM is a holistic management philosophy that involves continuous improvement, customer satisfaction, and employee participation across an organization.

• It is not restricted to product inspection but focuses on organizational excellence.