UNESCO's definition of e-governance highlights the role of electronic platforms in incorporating citizen's participation and fulfilling their legal rights. It views e-governance as a way to use technology to improve how a country's affairs are managed.
Citizen Participation: E-governance provides tools like online forums, digital surveys, and e-voting, which allow citizens to engage in policy discussions and decision-making processes. This goes beyond just being a consumer of services; it makes citizens active contributors to governance.
Fulfilling Legal Rights: By digitizing records and making information publicly available, e-governance upholds a citizen's right to information and other legal rights. It makes government processes transparent and accountable, ensuring citizens can access and exercise their rights more effectively and conveniently.
