Question

What are the consequences of lacking standardization in e-governance?

1. A fragmented and inconsistent user experience across government agencies.
2. Difficulties in ensuring different government systems can communicate effectively.
3. Increased ease for citizens to identify official government platforms.
4. Enhanced trust in online government services.

• A. i, ii
• B. iii, iv
• C. ii
• D. i

Answer 1

Answer:

A. i, ii

The absence of standardization in e-governance can lead to significant problems. Without common protocols and formats, government agencies might develop isolated systems, resulting in a disjointed user experience. This lack of standardization also impedes interoperability, making it challenging for different systems to share data. Consequently, citizens may find it harder to navigate and trust online government services, potentially increasing the risk of encountering fraudulent platforms.