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What are the potential consequences of a lack of user-friendliness in e-governance?

  1. It can lead to frustration among users.
  2. It can prevent people from using essential government services.
  3. It increases the effectiveness of e-governance initiatives.
  4. It encourages greater public participation in digital services.

    Aii

    Bi, ii

    Ci

    Div മാത്രം

    Answer:

    B. i, ii

    Read Explanation:

    When government websites and applications are not user-friendly, citizens can become frustrated and may even avoid using these digital services altogether. This lack of accessibility hinders the effective delivery of public services and reduces citizen engagement with e-governance. To counter this, governments must prioritize intuitive design, clear instructions, and easy navigation to ensure all citizens can access and utilize digital services efficiently.

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