Question

What are the potential consequences of a lack of user-friendliness in e-governance?

1. It can lead to frustration among users.
2. It can prevent people from using essential government services.
3. It increases the effectiveness of e-governance initiatives.
4. It encourages greater public participation in digital services.

• A. ii
• B. i, ii
• C. i
• D. iv മാത്രം

Answer 1

Answer:

B. i, ii

When government websites and applications are not user-friendly, citizens can become frustrated and may even avoid using these digital services altogether. This lack of accessibility hinders the effective delivery of public services and reduces citizen engagement with e-governance. To counter this, governments must prioritize intuitive design, clear instructions, and easy navigation to ensure all citizens can access and utilize digital services efficiently.