Question

What is a major obstacle to e-governance implementation related to the population's educational level?

• A. High literacy rate
• B. Low IT literacy
• C. Low literacy rate
• D. Universal education

Answer 1

Answer:

C. Low literacy rate

• Difficulty in Accessing Services: A low literacy rate makes it challenging for citizens to read and understand the instructions and information provided on e-governance portals and applications. This prevents them from using the services effectively.

• Reduced Trust: People who cannot read may be hesitant to use online systems for sensitive tasks like financial transactions or personal data submission, fearing they may be misled or exploited. This lack of trust hinders the adoption of digital services.

• Widens the Digital Divide: Illiteracy acts as a barrier, excluding a significant portion of the population from the benefits of e-governance, thereby widening the gap between those who have access to information and those who do not.