According to UNESCO, electronic platforms in e-governance are used to facilitate the efficient, speedy, and transparent dissemination of information and to carry out government administrative tasks.
Improved Information and Service Delivery: Electronic platforms help governments share information and provide services in a more accessible and timely manner. This includes offering online portals for public documents, policy information, and other resources.
Encouraged Citizen Participation: By using these platforms, governments can create a two-way dialogue with citizens. This encourages public involvement in decision-making and allows citizens to provide feedback on policies and services.
Enhanced Accountability: The digital nature of these platforms makes government operations more visible to the public. This increased transparency helps to hold the government more accountable for its actions and reduces opportunities for corruption.