A primary benefit of applying ICT and business process reengineering in government is the simplification of complex procedures and the elimination of redundant ones.
E-governance, through the strategic use of Information and Communications Technology (ICT) and business process reengineering, focuses on modernizing government operations. By analyzing and redesigning how work is done, governments can:
Simplify Processes: Complicated, multi-step procedures that traditionally involve numerous paper forms and physical visits are streamlined into a single, user-friendly digital interface. For example, applying for a permit can be done online in one sitting rather than over several weeks and office trips.
Eliminate Redundancy: Many government processes contain unnecessary or duplicated steps. Business process reengineering identifies these redundant tasks and weeds them out, leading to faster, more efficient workflows. This not only saves time for citizens but also reduces administrative costs for the government.
The result of this simplification is a more efficient, responsive, and accountable government that is easier for citizens to interact with.
