Question

What is a primary drawback of e-governance related to communication?

• A. Increased interpersonal communication
• B. Reduction in face-to-face interaction
• C. More efficient communication channels
• D. Enhanced digital communication skills

Answer 1

Answer:

B. Reduction in face-to-face interaction

E-governance, by its nature, shifts traditional government services from physical offices to digital platforms. While this offers many benefits, it can lead to a decrease in personal communication between citizens and government staff. Many people find personal interaction crucial for discussing complex issues or simply prefer a human touch when dealing with government processes. This can be a significant disadvantage for those who are not comfortable with technology or who value direct, in-person communication.