Question

Where does e-governance tend to have the greatest impact, and why?

1. E-governance has the greatest impact at the local level because local governments are closest to citizens.
2. E-governance has the greatest impact at the national level due to the scale of operations.
3. The impact of e-governance is uniform across all levels of government.

• A. iii
• B. i, iii
• C. i മാത്രം
• D. ii

Answer 1

Answer:

C. i മാത്രം

While e-governance is applicable across all tiers of government, its most significant impact is often felt at the local level. This is primarily due to the direct and frequent interaction citizens have with local authorities for essential services such as permits, licenses, local taxes, and community development initiatives. Local governments serve as the primary interface between the public and the government apparatus, making the application of ICT here particularly effective in improving service delivery, accessibility, and citizen engagement. Enhancing these local interactions can lead to greater overall satisfaction with governance.