Question

What is a significant challenge for e-governance concerning government websites and applications?

• A. Ensuring they are only accessible to IT experts.
• B. Making them complex to deter casual users.
• C. Ensuring user-friendliness and accessibility for everyone.
• D. Limiting their functionality to basic information.

Answer 1

Answer:

C. Ensuring user-friendliness and accessibility for everyone.

• Complex Design: Government websites often use complicated language and confusing layouts. This makes it difficult for the average citizen, especially those with limited digital skills, to navigate and use them effectively.

• Accessibility Issues: The platforms may not be accessible to people with disabilities. For example, they might lack features like screen readers or alternative text, excluding a portion of the population.

• Low Adoption Rates: When services are not easy to use, people get frustrated and revert to traditional, paper-based methods. This leads to low adoption rates, undermining the entire purpose of e-governance.