Question

What is the primary tool used in e-governance to reform government operations?

• A. Traditional paperwork
• B. Information and Communications Technology (ICT)
• C. Public rallies and speeches
• D. Judicial review processes

Answer 1

Answer:

B. Information and Communications Technology (ICT)

The primary tool used in e-governance to reform government operations is Information and Communications Technology (ICT).

E-governance is fundamentally about using technology to improve the way government works. ICT, which includes a wide range of tools like the internet, mobile phones, databases, and software applications, is the key enabler of this transformation.

By applying ICT to government processes, e-governance aims to achieve several key objectives:

• Improving Efficiency: Automating routine tasks, like processing applications or managing payroll, reduces delays and human error.

• Enhancing Transparency: Digital platforms make it easier for citizens to access information and track government services, which helps reduce corruption and increases public trust.

• Simplifying Services: Online portals and mobile apps provide a "one-stop-shop" for services like paying taxes or applying for a license, making interactions with the government more convenient for citizens and businesses.

• Expanding Reach: ICT allows the government to deliver services to remote or underserved areas, ensuring that more people can access essential public services.

In essence, ICT acts as the engine of e-governance, driving a shift from traditional, paper-based bureaucratic systems to modern, digital, and citizen-centric models.