Question

What is the ultimate goal of prioritizing user-friendly design in e-governance?

• A. To reduce the number of government employees.
• B. To make it harder for the public to access services.
• C. To increase the effectiveness of e-governance and public participation.
• D. To encourage the use of outdated technology.

Answer 1

Answer:

C. To increase the effectiveness of e-governance and public participation.

• Higher Adoption Rates: When digital government services are easy to use, more citizens, including those with limited technical skills, are willing to adopt them. This boosts the number of people using the services, making the system more effective.

• Improved Service Delivery: A user-friendly design reduces errors and the need for manual assistance. This streamlines processes, reduces costs, and allows the government to deliver services more quickly and efficiently.

• Increased Public Participation: By making e-governance accessible, a user-friendly design empowers citizens to interact with the government on their terms. This promotes greater engagement, which is a key goal of e-governance.