Question

What term describes the re-engineering of internal government processes to leverage technology?

• A. Digital transformation
• B. Bureaucratic reform
• C. Business process re-engineering
• D. Administrative modernization

Answer 1

Answer:

C. Business process re-engineering

The term that describes the re-engineering of internal government processes to leverage technology is Business Process Re-engineering (BPR).

In the context of e-governance, BPR involves a fundamental rethinking and redesign of how government services are delivered. By using technology, such as computers and the internet, governments can streamline workflows, eliminate unnecessary steps, and automate tasks. This leads to faster decision-making, improved efficiency, and more transparent operations, ultimately enhancing the quality of public services.