Question

Which factors contribute to citizens' hesitation in using e-governance services?

1. Concerns about data privacy and security are major reasons for distrust.
2. Citizens generally trust all government digital services implicitly.
3. Lack of awareness about available digital services is not a barrier.
4. The reliability of online services plays a role in citizen adoption.

• A. i മാത്രം
• B. iii, iv
• C. i, iv
• D. ഇവയൊന്നുമല്ല

Answer 1

Answer:

C. i, iv

Citizen reluctance to engage with e-governance platforms is often rooted in specific anxieties. Foremost among these are worries about how their personal data will be handled, protected, and potentially shared. The perceived vulnerability of online systems to cyberattacks and data breaches further fuels this apprehension. Additionally, skepticism about the consistent performance and accuracy of digital services can deter users. For e-governance to thrive, governments must proactively address these concerns through transparent policies, robust security infrastructure, and clear communication about the benefits and safeguards in place.