SMART Governance is an approach that leverages Information and Communication Technology (ICT) to improve government operations and public service delivery. The 'SMART' acronym stands for Simplified, Moral, Accountable, Responsive, and Transparent. Simplifying government operations means making rules, regulations, and processes easier to understand and follow, often by digitizing them. This user-friendly approach aims to reduce complexity and improve citizen interaction with government services. Moral aspects involve promoting ethical values and using technology to enhance the efficiency of anti-corruption measures. Accountable governance ensures that public service providers are answerable for their actions through performance measurement and information systems. Responsive governance focuses on speeding up service delivery and adapting to the needs of citizens. Finally, Transparent governance involves making government information and decision-making processes open and accessible to the public, which helps reduce corruption and promote fairness.
