Question

Which of the following is mentioned as a reason for the inaccessibility of e-governance services?

• A. Excessive user-friendliness of interfaces
• B. Widespread availability of digital literacy
• C. Limited internet connectivity and lack of digital literacy
• D. Government services being available only in physical locations

Answer 1

Answer:

C. Limited internet connectivity and lack of digital literacy

• Limited Internet Connectivity: In many areas, especially rural regions, there is a lack of reliable internet access. This means that even if a government service is available online, people cannot use it because they are not connected to the internet.

• Lack of Digital Literacy: Many people do not have the basic knowledge and skills needed to use digital devices and navigate online platforms. This barrier prevents them from accessing and effectively using e-governance services, regardless of whether they have an internet connection.