Which principle focuses on having a single boss to avoid confusion?
AUnity of Direction
BUnity of Command
CScalar Chain
DOrder
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According to the principles of quality management, what role do leaders play in an organization?
- Leaders are responsible for setting the organization's vision and direction, and for creating an environment that encourages full employee involvement.
- Leaders should primarily focus on managing daily operational tasks to ensure immediate efficiency.
- The involvement of people is solely the responsibility of middle management, not top leadership.