During which period did Japan’s quality revolution inspire the TQM movement in the West?
A1950s–1960s
B1970s–1980s
C1980s–1990s
D2000s
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According to the Systems Approach, how does feedback function within an organization?
- Feedback is a one-way communication channel that only informs the external environment about the organization's performance.
- Feedback serves as an information loop connecting outputs back to inputs, enabling necessary adjustments.
- Negative feedback is ignored as it does not contribute to organizational improvement.
- Customer satisfaction surveys are an example of feedback that helps refine production processes.
Which core Lean tool ensures producing only what is needed, when it’s needed, and in the amount needed?
Who is often called the “Father of the Toyota Production System”?
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- Quality Management is a process focused solely on inspecting final products for defects.
- It is a comprehensive process of overseeing all activities to ensure a desired level of excellence in products, services, and processes.
- Quality Management is a narrow, reactive process focused on finding and fixing problems after they occur.
- It is a broader concept than Total Quality Management (TQM), encompassing both the end result and the means to achieve it.
The business philosophy of Lean Management originated from: