E-governance streamlines interactions between three primary entities: citizens, businesses, and government agencies themselves. These interactions are often categorized into three models: Government-to-Citizen (G2C), Government-to-Business (G2B), and Government-to-Government (G2G).
Government-to-Citizen (G2C)
This model focuses on direct interactions between the government and individual citizens. The goal is to make public services more accessible and convenient.
Examples: Online tax filing, digital application portals for licenses and permits, and websites that provide public information. This allows citizens to handle government transactions from home, without visiting a physical office.
Government-to-Business (G2B)
This model streamlines processes for businesses interacting with government bodies. It aims to reduce bureaucracy, save time, and create a more transparent business environment.
Examples: Online registration of new companies, electronic filing of business taxes, and e-procurement systems where businesses can bid on government contracts. This makes it easier for businesses to comply with regulations and grow.
Government-to-Government (G2G)
This model focuses on internal interactions and data sharing between different government branches, agencies, and levels (e.g., federal, state, and local). The primary goal is to improve efficiency and coordination within the government itself.
Examples: Integrated databases that allow police departments to share information, digital treasury systems for financial management, and platforms that enable seamless communication between various government ministries. This helps government agencies work together more effectively.
