E-governance initiatives face significant hurdles in gaining citizen acceptance. Beyond the mere technical implementation of digital platforms like websites or mobile applications, a crucial aspect involves ensuring that the target population is not only informed about the existence of these services but also possesses the necessary knowledge and skills to utilize them effectively. Furthermore, establishing public confidence in the integrity and security of these digital systems is paramount. Hesitation among citizens often stems from valid concerns regarding the confidentiality of their personal information, the robustness of cybersecurity measures, and the overall dependability of online transactions and services. Overcoming this deficit in trust and awareness is essential for unlocking the full potential of e-governance and achieving broad-scale utilization.
