Question

What is a consequence of low IT literacy on e-governance adoption?

• A. High adoption rates of digital services.
• B. Efficient delivery of services to the entire population.
• C. Increased user engagement with government platforms.
• D. Low adoption rates and difficulty in efficient service delivery.

Answer 1

Answer:

D. Low adoption rates and difficulty in efficient service delivery.

• Low Adoption Rates: When a significant portion of the population lacks the skills to use computers or the internet, they are unable to access or utilize e-governance services. This directly results in low user numbers, despite the government's investment.

• Inefficient Service Delivery: Even for those who try to use the services, a lack of IT literacy can lead to errors in form submission, requiring manual intervention from government officials. This negates the efficiency gains e-governance is meant to provide and slows down service delivery.

• Wasted Investment: If a large number of people cannot use the system, the resources spent on developing and maintaining e-governance portals are not being fully utilized, leading to a poor return on investment.