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What role does the government play in establishing trust in e-governance?

ABy offering financial incentives for using digital services.

BBy implementing strong security measures to protect user data and prevent fraud.

CBy ensuring all services are available in multiple languages.

DBy reducing the number of government services offered online.

Answer:

B. By implementing strong security measures to protect user data and prevent fraud.

Read Explanation:

  • Data Security: The government is responsible for safeguarding sensitive information like personal and financial data. By investing in robust cybersecurity, encryption, and secure network infrastructure, it assures citizens their information is safe from cyberattacks and data breaches.

  • Fraud Prevention: E-governance systems must be designed with built-in mechanisms to detect and prevent fraudulent activities. When the government effectively stops scams and misuse of public funds, it builds public confidence in the system's integrity.

  • Reliability: By ensuring that digital services are reliable and consistently available, the government demonstrates its commitment to providing a dependable service. This reliability, combined with strong security, encourages more citizens to adopt and trust e-governance platforms.


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What makes it difficult for many citizens to use government digital services?

  1. The majority of users are not IT experts and may struggle with complex websites.
  2. Government websites often use simple and intuitive designs.
  3. Clear instructions and guidance are always provided.
  4. Technical jargon is avoided in government communications.
    The revolution in ICT has opened up new possibilities for government to engage with whom?