Question

Which of the following is necessary to adapt successfully to digitisation in government offices?

• A. Employee training and trust-building to overcome resistance
• B. Continuing old habits without change
• C. Focusing only on physical record-keeping
• D. Eliminating all technology from workflow

Answer 1

Answer:

A. Employee training and trust-building to overcome resistance

Government Office

Culture shift needed:

• Employees must learn new tech.

• Old habit: “We’ve always done it this way” causes resistance.

• Training and trust-building are needed to adapt