Question

Which of the following statements accurately describe the social challenges in implementing e-governance in India?

1. The digital divide, stemming from infrastructure deficits and economic inequality, limits access to e-governance services.
2. A lack of digital literacy among the populace and government employees poses a significant obstacle.
3. Resistance to adopting new technologies and processes is a notable social challenge.
4. High levels of social media engagement directly correlate with successful e-governance implementation.

• A. i മാത്രം
• B. i, iv
• C. ii, iv
• D. i, ii, iii

Answer 1

Answer:

D. i, ii, iii

• Social factors play a crucial role in the acceptance and effectiveness of e-governance. The 'digital divide' is a fundamental issue, where disparities in income, education, and geographical location create unequal access to digital resources. This exclusion prevents a large segment of the population from benefiting from online government services. Moreover, overcoming the general lack of digital literacy requires targeted educational programs. Equally important is addressing the inherent human tendency to resist change, encouraging both citizens and public servants to embrace new digital paradigms for improved service delivery.