Question

Why might people find it difficult to use government websites and applications?

• A. They are designed with too much technical jargon.
• B. They are only accessible during specific hours.
• C. They require advanced knowledge of coding.
• D. The government intentionally makes them complicated.

Answer 1

Answer:

A. They are designed with too much technical jargon.

• Complicated Language: Government websites frequently use complex legal, bureaucratic, or technical terms that the average citizen may not understand. This makes it difficult to read instructions, fill out forms, or comprehend policies.

• Poor User Interface: The design of many of these websites is not user-friendly. They can be confusing to navigate, with an illogical layout or unclear buttons, forcing users to spend more time figuring out the system than completing their task.

• Lack of Accessibility: The websites are often not designed with accessibility in mind. They may lack features like multi-language options or simple navigation for those with low literacy or limited technical skills, effectively excluding a large portion of the population.