Question

With reference to Managerial Roles (Mintzberg’s classification): Which statements are correct?

1. In the Spokesperson role, managers communicate internal policies to middle-level staff for implementation.
2. The Liaison role requires networking outside the chain of command to gather information.
3. The Disturbance Handler role is activated mainly in times of crisis.

• A. All
• B. 2, 3
• C. 3 only
• D. 1, 3

Answer 1

Answer:

B. 2, 3

• The Spokesperson communicates with external stakeholders, not middle-level staff (that’s Disseminator).

• Liaison = building external contacts for the organization’s benefit.

• Disturbance Handler responds to strikes, emergencies, and unexpected disruptions.